LEGAL
Terms of Service
These terms govern bookings and mobility services supplied by KCI (Thailand) Co., Ltd. under the MOBEX brand. By submitting or confirming a booking, you agree to these terms and the policies shown before payment.
Last updated: 20 August 2026
1. Booking and confirmation
A booking request is not confirmed until MOBEX has accepted the journey, confirmed availability and issued a booking confirmation. A displayed estimate remains provisional until the vehicle, service scope and final price are confirmed.
You must provide accurate pickup, destination, date, time, flight, passenger, luggage and contact information. MOBEX may decline or revise a request that is incomplete, unsafe, outside operational coverage or incompatible with the selected vehicle.
2. Prices and payment
The price, currency, taxes, inclusions and any known additional charges will be shown before payment. Route services may use live route distance and traffic-aware travel time. Hourly services use the selected package and its included time and mileage.
A payment is successful only when the payment provider and MOBEX record it as completed. Corporate account terms or an individually accepted quotation may provide different payment arrangements.
3. Vehicles, chauffeurs and suppliers
Vehicle images represent a vehicle class and do not guarantee a particular make, model, colour or registration unless this is stated in writing. MOBEX may provide an equivalent or upgraded vehicle with no lower confirmed passenger, luggage and core service capacity.
Journeys may be fulfilled by MOBEX-operated vehicles or approved transport partners. MOBEX remains the customer contact for a booking made through MOBEX. Special equipment requested for partner vehicles is subject to confirmation.
4. Pickup, waiting and no-show
Customers must be ready at the confirmed pickup location and remain reachable using the booking contact details. Free waiting time, additional waiting charges and no-show rules are those displayed in the Payment, Cancellation & Refund Policy or the accepted quotation.
For airport pickups, accurate flight details are required for flight-aware coordination. Incorrect or missing details may prevent monitoring and may affect waiting-time treatment.
5. Changes, cancellations and refunds
A requested change is effective only after MOBEX confirms it. A material change to the date, route, service, vehicle class or passenger capacity may require repricing or a new booking.
Cancellation windows, refund calculations, non-recoverable costs, waiting rules and refund processing are governed by the Payment, Cancellation & Refund Policy shown on this site and any special terms accepted before payment.
6. Hourly chauffeur services
Included mileage covers the complete operating journey, including return to the starting location when the selected package states this. Additional time is charged in the package's stated increments and confirmed after the journey using actual service time.
Travel beyond the included mileage, route restrictions, overnight requirements and itinerary changes remain subject to operational review and any price adjustment disclosed to the customer.
7. Safety and customer conduct
Passengers must follow lawful chauffeur instructions, use seat belts, observe vehicle capacity and avoid conduct that is unsafe, unlawful, abusive or damaging. Smoking, illegal substances and dangerous goods are prohibited. MOBEX may stop or refuse a service where safety or law requires it.
The customer is responsible for reasonable repair or cleaning costs caused by deliberate or negligent damage beyond normal use, after supporting evidence and the calculation are provided.
8. Disruption, liability and law
Traffic, weather, road closures, government action and other events outside reasonable control may affect a journey. MOBEX will use reasonable efforts to communicate and offer a practical alternative. Remedies for a service MOBEX cannot provide are described in the refund policy.
Nothing in these terms excludes rights or liability that cannot lawfully be excluded. These terms are governed by the laws of Thailand. The English version prevails if translated versions differ in interpretation.
Questions may be sent to KCI (Thailand) Co., Ltd. (MOBEX), 287/2 Sukhaphiban 5 Road, Tha Raeng, Bang Khen, Bangkok 10220, by email at mobex.th@gmail.com or by telephone at 02 118 3644.